KNOWLEDGE BASE
Log In    |    Knowledge Base    |    4D Home
Tech Tip: Product ID must be entered accurately
PRODUCT: 4D | VERSION: 11.1 | PLATFORM: Mac & Win
Published On: April 30, 2008
Your current browser may not allow you to download the asset. We recommend Mozilla Firefox or Google Chrome.
Log In

If you receive an error message stating the product registration code is incorrect, make sure you typed it exactly as it is displayed on your invoice.

For example, a Product ID typed as:

4DDP0I3...



Is not the same as entering it as:

4ddp0l3...



Note the upper-case 'i' in the first example while there is a lower-case 'L' in the second. In general, it is best to enter the Product ID exactly as it appears.