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Tech Tip: Error: Files Are Corrupted. Please Obtain a New Copy of the Program
PRODUCT: 4D | VERSION: 18 | PLATFORM: Win
Published On: February 12, 2020

The error message: "Files Are Corrupted. Please Obtain a New Copy of the Program" may be encountered when trying to run the installer from a newly downloaded application. If this error appears, make sure you have downloaded the installer from the original website (In the case of the 4D full installer, this means either from the 4D Website/4D Forum).

If the error persists, it may be due to the file being corrupted in the process of the download. If this is the case, here are a list of things you can try that may fix the problem:

  • Download the installer from another original website location
  • Download the installer using a different web browser
  • Download the installer from a different network
  • Clean up the temporary files on the machine, restart the machine, and re-run the installer