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Tech Note: 4D_Info_Report Tips and Support Cases
PRODUCT: 4D | VERSION: 20 | PLATFORM: Mac & Win
Published On: February 29, 2024
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4D Server behaves depending on multiple factors, so it is important to gain access to the details of the deployment context and efficiently communicate with the tech support teams. The component 4D_Info_Report (also known as the Information component) receives regular updates announced via the forum, specifically in the 'English Community / Worldwide 4D Partners' section: https://discuss.4d.com/c/english-community/partners-worldwide/26.

The main purpose of the component is to create a human-readable snapshot (a report) that includes all the information about the computer's context, application version, settings, and the current load of the Server. Even more valuable is the handling of the stored procedure, which creates reports every N minute (default is 5 minutes) to provide a historical view of the 4D Server's behavior. The component can be used in Stand-alone mode to parse a provided folder of reports and analyze how the Server behaved.