When 4D is run on Windows and encounters an issue such as a Crash or a Freeze, one troubleshooting method is to generate a dump file. The file contains a memory dump for the application at the time it is collected which can be analyzed for hints or possibly even the cause of the issue.

The Support site has a feature to expedite the analysis of dump files but a specific process must be used.
After the dump file is generated, compress the file into a Zip file directly so that it is at the root of the Zip. The zip file should not contain any other dumps.
The Zip file can then be uploaded to a Support case in the "Files in this case:" > "Dump Files:" > "Upload dump (.Zip)" action:



This will allow the dump file to be processed quicker allowing the support process to proceed faster.

Additional dumps should be compressed and uploaded separately.

Any complementary logs such as diagnostic logs or debug logs should be uploaded separately in the Attachments section, as dump files can be huge and it would be more efficient if the files could be downloaded independently.

There are various ways to generate dump files which can be found through the KnowledgeBase by using either ProcDump or the Task Manager.