In Qodly, roles are user profiles or job titles that define who the user is, such as Agent, Manager, or Admin. They are hierarchically structured, meaning higher roles inherit privileges from lower roles, and they are assigned to users. Privileges, on the other hand, are specific permissions or actions that define what users can do, like ManageBookings or ViewReports. They represent the specific permissions that users of different roles can perform.

Within Qodly Studio, the JSON structure of roles and privileges can be viewed and edited by accessing them through the Explorer and opening with a Text Editor, which is helpful for troubleshooting or duplicating configurations. However, caution is needed when modifying the JSON directly, as the syntax checker won't catch errors in attribute names or structural issues, so creating a backup before making any changes is essential.